Know What Was Sent, What Needs Attention and Whether Your Reputation Is Improving.
The report examples below use fictional dealership data. Each report has a plain-language summary alongside it.
Daily Dealer Summary
Riverside Ford · Tue, Aug 18, 2026| Yesterday activity | 41 email requests sent, 39 delivered, 2 failed |
|---|---|
| Month-to-date activity | 318 requests sent, 27 five-star reviews received |
| Last Google sync | Aug 18, 2026 — 6:02 AM ET · Successful |
In plain language: yesterday 41 customers were sent a review request; 39 went through and 2 failed and will be retried or flagged. The dealership gained 27 new five-star reviews this month and its Google rating currently sits at 4.4 from 1,538 reviews.
Weekly Reputation Management Report
Riverside Ford · Aug 10–16, 2026Riverside Ford currently has 1,538 Google reviews with a 4.4★ rating. 27 new reviews were recorded this month. 276 review requests were sent this week — estimated conversion rate 8.7%. Dealer health status: Good
Opportunity alert: the recommended benchmark for this brand is 4.6★. Reaching it needs an estimated 769 additional five-star reviews — increasing review generation shortens the timeline.
| Target | 5-star reviews needed | Current pace (27/mo) | 2× pace (54/mo) | 3× pace (81/mo) |
|---|---|---|---|---|
| 4.5 ★ | 308 | 12 months | 6 months | 4 months |
| 4.6 ★ (recommended) | 769 | 29 months | 15 months | 10 months |
| 4.7 ★ | 1,538 | 57 months | 29 months | 19 months |
Reputation Climb™ — all projections assume future reviews received are five-star. Estimates are planning tools and may change as new reviews arrive.
| Within 12 months | 65 five-star reviews/month |
|---|---|
| Within 24 months | 33 five-star reviews/month |
| Within 36 months | 22 five-star reviews/month |
| Weekly requests sent | 260 email, 16 SMS |
|---|---|
| Month-to-date requests sent | 300 email, 18 SMS |
| Failures | 8 email, 1 SMS |
| Queue ready | 5 |
| Unsubscribes / STOP (MTD) | 4 / 2 |
| Last Google sync | Aug 17, 2026 — 6:30 AM ET · Successful |
In plain language: at the current pace of 27 five-star reviews a month, hitting the recommended 4.6★ benchmark would take roughly 29 months; double the pace and it drops to about 15. The report also shows exactly how many requests went out, how many failed and how many customers opted out this week.
Below 3 Stars? Management Knows Within 15 Minutes.
Any new Google review under 3 stars triggers an immediate email to the dealership so recovery follow-up can start right away — not days later in a weekly summary.
A new low-rating Google review has been detected.
| Rating | 1 out of 5 stars |
|---|---|
| Reviewer | Jordan T. |
| Review date | Aug 19, 2026 |
| Dealer ID | D-014 |
Recommended action: review the customer's concern immediately and begin customer recovery follow-up.
This alert is generated automatically by GetDealerReviews.
Celebrate the Wins. Coach the Misses. Every Friday.
Sent each Friday so five-star mentions can be celebrated in team meetings and lower-rated reviews can be used constructively for coaching — not as a performance review.
Weekly Staff Recognition & Coaching Report
Riverside Ford · Aug 10–16, 2026| Morgan T. — Sales Consultant | 3 five-star mentions |
|---|---|
| Dana K. — Service Advisor | 2 five-star mentions |
| Staff member | Mentions | 5-star | 4-star | 1–3 star |
|---|---|---|---|---|
| Morgan T. — Sales Consultant | 6 | 5 | 1 | 0 |
| Dana K. — Service Advisor | 4 | 3 | 0 | 1 |
Customer experience coaching opportunities — review count this week: 1
"Service took longer than expected and I had to follow up a few times to get an update on my vehicle. The work itself was fine once it was done." — R. Singh, Google review · Suggested discussion: review internally and identify customer experience improvement opportunities.
In plain language: two team members earned five five-star mentions between them this week, and one lower-rated review flagged a follow-up-communication gap worth discussing at the next team meeting. This report is generated automatically by GetDealerReviews.
Unsubscribe reporting
A dealership-specific unsubscribe report is sent when relevant opt-outs exist, giving visibility into email unsubscribes and SMS STOP activity.
Internal monitoring
Behind the scenes, the platform also maintains exception, health and dashboard views to catch failed requests, missing customer information, queued items, suppression and dealer setup issues before they affect your reporting.