A Clear Review-Request Process From Completed Visit to Management Report.
GetDealerReviews converts dealership transaction information into a controlled follow-up workflow. It supports both sales and service while preserving dealer-level controls, opt-outs and reporting.
Completed transaction information
Your dealership supplies the agreed completed-transaction file from its DMS, CRM or reporting process. The implementation process confirms the required columns, delivery method and participating departments.
Data validation and queue preparation
The system validates the dealer, customer, channel and transaction information before creating a review request. Missing information, suppressed contacts and opt-outs are kept out of the send process and surfaced through exception reporting.
Customer review request
Eligible customers receive dealership-branded review requests by email and SMS, linking to their dealership’s Google review page.
Consent and opt-out controls
Email requests include an unsubscribe link. SMS requests instruct the customer to reply STOP. Opt-outs are recorded by dealership and channel so the customer can be suppressed from future requests.
Reporting and review monitoring
Management receives reporting on request activity, failures, opt-outs, rating, review volume and reputation progress. Google review synchronization supports review history, staff recognition and customer-journey attribution where a reliable match is available.